Network Analyst

The Telecommunication job family forms the Telecommunication track with the IT function. Positions in this technical family are responsible for Internet, voice, video and data telecommunications services. They administer, maintain, monitor, develop and implement these services used throughout PPG. They also provide technical consulting to businesses to achieve business unit objectives through the use of these technologies.


Assists with the analysis of telecommunications needs and contributes with the implementation of secure IP voice, data, video, mobile and Internet telecommunications solutions to meet the specific requirements of the various PPG SBUs. Provides support with the installation and activation of voice, data and Internet connectivity. Contributes with short- and long-term planning to meet communications requirements. Is knowledgeable of Internet services, application load balancing, mobility solutions, remote access and security infrastructure, or; of LANs/WANs using switching and router technology and IP address management, or; of IP PBX voice solutions, video/audio conferencing services and IP call center services and technologies. Assists with hardware/software analysis to provide comparative data of performance characteristics and suitability with the existing systems environment. Assists with the evaluation of vendor services and equipment. Generates network monitoring and performance reports for utilization studies, problem resolution and telecommunications design changes and enhancements for improved system availability and performance.


• Bachelor’s degree in a computer-related field
• Some Knowledge of telecommunication systems, such as network architectures, IP voice, data, or internet technologies, etc.
• Analytical abilities and technical skills to evaluate alternative approaches and to recommend the most feasible solutions
• Some project management skills, including defining, organizing, planning, tracking, and delivering global projects on time
• Ability to effectively participate in project teams
• Strong written communication skills, including the ability to document operations procedures
• Strong verbal communications skills, including professional customer service skills and the ability to effectively deal with hardware and software vendors when troubleshooting problems
• Ability to work without close supervision while ensuring that tasks are done effectively and consistently

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