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Customer Support Specialist (Russian or Polish speaking) - Exponea

Pracovná pozícia (názov) Customer Support Specialist (Russian or Polish speaking)

-Provide consulting to Exponea users through live chat or other channels if needed (email, skype, phone)
-Technical questions about the Exponea platform
-Questions about different marketing related topics (GDPR, emailing)
-Support clients in creating analytics and marketing campaigns
-Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
-As an expert, provide help to other consultants with advanced use-cases
What we expect of the candidate
-Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
-Analytical thinking
-Ability to learn quickly
-Ability to communicate in English and Polish or English and Russian with customers from all over the world
-Flexible approach to customer inquiries
-Interest in data analytics and online marketing

What we’ll consider an asset:

-Previous work experience in help desk support
-Understanding of link between frontend and backend, network requests
-Basic understanding of programming (algorithms, conditions, cycles)


Competitive salary reflecting your motivation and maturity (monthly fixed & variable salary from 800 EUR to 2000 EUR + stock options)

Predpokladaný nástup ASAP
Úvazok Technical
Lehota pre prihlásenie N/A
Ponúkaný plat N/A
Ponúkané bonusy k platu

Link to the job offer:

Ďalšie informácie

Added value of the role:
-Become an expert on the Exponea platform, to help provide solutions, for both clients and colleagues alike
Provide immediate problem-solving to industry professionals
-Help build relationships with clients and their attitude towards Exponea
What you might like about this role:
-Identifying and resolving the more advanced and non-standard tasks in the Exponea app
-Getting to the root of problems
Doing something meaningful – something people really appreciate

More things you might like about Exponea:
Talent development thanks to our Internal Learning Academy:
-Communication and soft skill development program provided by our resident coach and ex-McKinsey communication strategist Ivo Večeřa
-Leadership academy, execution training – 7 habits of highly effective people by Stephen Covey Business Academy
-Scaling-up program from Verne Harnish processed via TedExponea format

-A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
-Learning, personal development and professional growth.
-Entrepreneurship and leadership lessons. You will gather valuable know-how for your own business. Our CEO Peter Irikovský’s goal is, as in the PayPal Mafia, to support our people in starting their own successful businesses. Easier done with the money and know-how you will have obtained here. (Read more of what Luna, our E-Commerce Growth Specialist has learnt about growing a business).
-An annual budget for trainings in the amount of your monthly salary.
-Flexible working hours. Remote work and home office are possible.
-Reward based on your commitment and capabilities.
-Possibility to co-own the company through employee share program.
-An easy-to-access downtown office.
-An array of fringe benefits including hardware (pick the machine and tools you like), books, language classes.
-Free lunches in Exponea Foodie Club restaurants; fresh fruit in the office every day.
-Travel insurance, also for personal purposes.
-Friendly atmosphere and motivated colleagues who like what they do.

Kontaktné informácie
Karadžičova 8
82108 Bratislava

Tel.: +421 948 127 332

Exponea is an award-winning customer experience and data management platform that not only boosts e-commerce growth with AI-powered engagement automation, but also helps improve companies’ culture with better cross-department collaboration and customer centricity.