Epicor Software Slovakia
The IT Support Intern, assists and provide technical support responding to client issues, doing effective troubleshooting, providing solutions to non-routine issues, and customer notification or escalation as necessary.
What you’ll do:
· Provides support and solutions to customers with technical problems, applications, and information technology issues.
· Use an IT Service Management or ticketing system to manage incidents and service requests.
· Diagnose non-routine hardware and software problems and replace defective components.
· Escalates incidents, service tickets and requirements to meet business objectives.
· Ensures problems are being identified, addressed and resolved in a timely manner.
· Provides case status updates to management and end users.
· Uses analytical skills to resolve non-routine issues.
